Shipping policy

1. Processing Times

All orders are processed within 1–2 business days. During busy periods, new launches, or promotions, processing times may extend slightly.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

2. Shipping Options & Delivery Times

We currently offer the following delivery options:

• Standard Delivery (UK): 2–4 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or seasonal demand.

3. Shipping Fees

Shipping fees are calculated at checkout based on your selected delivery method. Free shipping thresholds (if applicable) will be clearly displayed during checkout.

4. Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are unable to modify addresses once an order has been dispatched, and Rose & Seoul cannot be held responsible for delays or lost parcels due to incorrect address details.

5. Failed Deliveries & Returned Parcels

If a parcel is returned to us due to an incorrect address, missed delivery attempts, or failure to collect from a pickup point, a re‑delivery fee may apply.

6. Product Availability & Substitutions

In rare cases where a product becomes unavailable from our suppliers, we may substitute it with a similar item of equal quality and value to ensure your order arrives complete.

7. International Shipping

International shipping is currently unavailable. We hope to expand our delivery regions soon.

8. Contact Us

For any shipping‑related questions, please reach out to our Client Experience team: Email: support@roseandseoul.co.uk. We aim to respond within 24–48 hours.